When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. Your credit card information is not stored on our servers.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Information about your computer hardware and software may automatically be collected by Step Up Pets or through third party applications such as social media website pixel code or “cookies” as described in more detail below. This information can include: your IP address, browser type, domain names, access time and referring website addresses. The information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding the use of the Step Up Pets website.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates, including offers from affiliates. We may also contact you via surveys to conduct research about your opinion of certain products and services.


How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at: Step Up Pets, LLC


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – WordPress and WooCommerce

Our store is built using WooCommerce as part of our WordPress website. WooCommerce provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WooCommerce’s data storage features, databases and general WooCommerce plug-ins and related applications.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Step Up Pets does not sell, rent or lease its customer lists to third parties. Step Up Pets may share data with trusted partners who are prohibited from using your personal information except to provide services to Step Up Pets. They are also required to maintain the confidentiality of your information.

Through the Step Up Pets website, you may be able to log in to or connect with third party accounts such as social media accounts. By connecting your Step Up Pets account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others in accordance with your privacy settings on those third party sites.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) as evidenced by “https” (secure version of http) in our URL and stored with a AES-256 encryption.  This means that Step Up Pets secures your personal information from unauthorized access, use or disclosure. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


Step Up Pets, LLC currently utilizes Stripe as our payment gateway. Your credit card data entered into our payment form is never sent to our server. Instead, the data is sent directly to Stripe and stored in their secure vault. Why is this so important?

  • is automatically PCI compliant because we don’t handle any sensitive credit card data on our servers.
  • is more secure because a breach of our servers won’t result in any stolen credit card data.


Security is one of the biggest considerations in everything Stripe does. If you have any questions after reading this, or encounter any issues, please contact them at


Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.


Stripe forces HTTPS for all services, including our public website. They regularly audit the details of their implementation: the certificates they serve, the certificate authorities they use, and the ciphers they support. They use HSTS to ensure browsers interact with Stripe only over HTTPS. Stripe is also on the HSTS preloaded lists for both Chrome and Firefox.


Stripe rapidly investigates all reported security issues. If you believe you’ve discovered a bug in Stripe’s security, please get in touch at They will respond as quickly as possible to your report. We request that you not publicly disclose the issue until it has been addressed by Stripe.

For more about implementing SSL on your own website, read their SSL guide.


All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).


The Step Up Pets website may use “cookies” to help personalize your online experience. A cookies is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookies is to tell the Web server that you have returned to a specific page and, for example, may help recall your specific information on subsequent visits if you have registered with the Step Up Pets website or personalized a page. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, etc.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can typically modify your settings to decline them if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Step Up Pets services or websites you visit.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. As a general rule of thumb, if you are under the age of thirteen, ask your parent of guardian for permission to use this website.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, simply send your request though our contact form, [Re: Privacy Compliance Officer].


This exclusive offer is made by Step Up Pets, LLC, a Pennsylvania limited liability company. We work hard to make Step Up Pets the highest quality goods for your family. We understand that things go wrong from time to time with orders and are committed to helping customers resolve issues in a timely manner. Due to the nature of our products, our goods are offered for sale on an “as is” basis; these goods are sold without warranty, express or implied, including without limitation, any warranty with respect to merchantability of the goods or fitness for a particular purpose. Please see our return policy if your item was purchased within the last 30 days.

Limitation of Liability
Step Up Pets products have undergone extensive, 3rd party product safety testing that meets or exceeds federal safety standards required by law. Step Up Pets brand step stools are designed for children ages three (3) years and up. All buyers are encouraged to carefully read and abide by safety and care labels adhered to each product, as misuse of any step stool or related product may result in falls or other injuries. Step Up Pets, LLC shall not be liable for any special or consequential damages or injuries that result from the use of, misuse of or the inability to use, the materials on this site or the performance of the products. Young children should be supervised when standing on any step stool, including Step Up Pets. Customers are encouraged to notify Step Up Pets immediately of any defects or concerns that may cause products to be unsafe. Based on applicable law the above limitation or exclusion may or may not apply to you.

As an informed customer, you agree to indemnify, defend, and hold harmless Step Up Pets, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions, or any activity related to your account (including negligent or wrongful conduct or misuse of any Step Up Pets, LLC product) by you, the product recipient or any other person accessing the site using your Internet account.

Use of Site or Product Likeness
Harassment in any manner or form on the site, including via e-mail, chat, social media communications or by use of obscene or abusive language, is strictly forbidden. Step Up Pets are Patent Pending and any attempt to infringe on the Step Up Pets design, name or likeness will be prosecuted to the greatest extent of the law. Impersonation of Step Up Pets, LLC as a licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site or to associated social media sites any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload any commercial content to the site or use the site to solicit others to join or become members of any other commercial online service or other organization. All trademarks, patents, images and related content are the property of Step Up Pets, LLC

Participation Disclaimer
Step Up Pets, LLC does not and cannot review all communications and materials posted to or created by users accessing the site or associated social media sites, and is not in any manner responsible for the content of these communications and materials. Step Up Pets, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Step Up Pets, LLC in its sole discretion.

© 2016 Step Up Pets All Rights Reserved